Privacy policy
Privacy Policy
Last Updated: [20.09.2025]
This Privacy Policy explains how EXPANSION TRADE LTD (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from our website, contact us, or use our services (collectively, the “Services”). If you have questions or wish to exercise your privacy rights, contact us at support@carscanusa.com.
Company: EXPANSION TRADE LTD
Email: support@carscanusa.com
By using our Services, you agree to the terms of this Privacy Policy.
1) Information We Collect
A. Information You Provide
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Account & Profile: name, email, phone, billing/shipping addresses, company details.
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Orders & Support: order details, payment method type (last 4 digits/token via processor), messages, support tickets, RMA forms, warranty claims.
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Licensing/Activation: device serials, license/account identifiers, activation timestamps (for diagnostic devices).
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Marketing Preferences: newsletter opt-ins, survey responses, reviews.
B. Information Collected Automatically
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Device/Usage Data: IP address, browser type/version, operating system, referring/exit pages, timestamps, page views, clickstream.
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Cookies & Similar Tech: session cookies, analytics, advertising/retargeting pixels, error tracking.
C. Information from Third Parties
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Payment & Fraud Prevention: payment processors (e.g., Stripe/PayPal/Shopify Payments), 3-D Secure results, risk scores.
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Shipping & Fulfillment: carriers (UPS, FedEx, USPS, Amazon Logistics), tracking events.
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Analytics/Ads: Google Analytics/Ads and similar platforms.
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Verification/Compliance: identity or address verification providers where applicable.
We do not intentionally collect sensitive personal information unless required for fraud prevention or legal compliance.
2) How We Use Your Information
We use personal information to:
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Fulfill orders and provide the Services (process payments, shipping, returns, support).
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Manage licenses/activations for products that require account access or subscription.
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Communicate about orders, updates, policy changes, and marketing (with your consent where required).
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Personalize & improve the website, diagnose issues, and analyze performance.
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Fraud prevention & security, chargeback defense, and enforcing our Terms/Policies.
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Legal compliance, tax/accounting, and responding to lawful requests.
3) Legal Bases (EEA/UK visitors)
Where GDPR applies, our legal bases include Contract (to provide Services), Legitimate Interests (e.g., site security, analytics, limited direct marketing), Consent (where required, e.g., non-essential cookies/marketing), and Legal Obligation.
4) How We Share Information
We share information with:
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Service Providers/Processors: payment, hosting, analytics, email, customer support, fulfillment, and logistics partners—only as needed to perform services for us.
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Carriers & Warehouses: to deliver orders and process returns.
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Advertising/Analytics Partners: for measurement and (where permitted) interest-based ads.
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Legal & Compliance: to comply with law, protect rights, prevent fraud/abuse, or in connection with mergers/asset transfers.
We do not sell your personal information for money. Where “sale” or “share” has a broader meaning under state laws (e.g., CPRA “share” for cross-context behavioral advertising), see Section 8.
5) Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to operate the site, remember preferences, analyze traffic, and (where permitted) deliver personalized ads. You can adjust browser settings to block/limit cookies; some features may not work without them. To manage marketing cookies/ads, you may use industry opt-outs (e.g., NAI/DAA tools) and your browser/device controls, and you can always contact support@carscanusa.com.
6) Data Retention
We keep information as long as necessary for the purposes described, including:
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Orders/Accounting: typically 7–10 years (tax/legal requirements).
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Licenses/Activations & Device History: for the active license term and a reasonable period thereafter for support/fraud prevention.
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Marketing data: until you opt out or request deletion.
When no longer needed, we delete or anonymize data.
7) Security
We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, least-privilege, monitoring). No system is 100% secure; please use strong passwords and safeguard your account. Report concerns to support@carscanusa.com.
8) Your Privacy Rights
A. U.S. State Rights (e.g., California, Virginia, Colorado, Connecticut, Utah)
Depending on your state, you may have rights to access, correct, delete, portability, and to opt out of:
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Targeted advertising (“share” under CPRA),
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Sale of personal information (as legally defined),
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Profiling in furtherance of decisions with legal or similarly significant effects.
We do not sell personal information for money. We may “share” data for targeted advertising and use analytics/ads cookies where permitted. You can request to opt out of sale/share/targeted ads or exercise other rights by emailing support@carscanusa.com with “Privacy Request” in the subject, your full name, state, and request details. We may need to verify your identity. Authorized agents may act on your behalf where allowed.
California Notice at Collection: We collect the categories described in Section 1 for the purposes in Section 2, retain them as in Section 6, and disclose them to the categories of recipients in Section 4. We do not knowingly sell/share minors’ data.
B. EEA/UK (GDPR)
You may have rights to access, rectify, erase, restrict, object, and data portability. You may also withdraw consent at any time (does not affect past processing). To exercise, email support@carscanusa.com.
C. Nevada
Nevada residents may opt out of the sale of covered information by emailing support@carscanusa.com.
9) Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 (COPPA). If you believe a child provided data to us, contact support@carscanusa.com and we will take appropriate action.
10) International Transfers
If you access our Services from outside the U.S., your information may be transferred to and processed in countries that may have different data protection laws than your country. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses). For details, contact support@carscanusa.com.
11) Third-Party Links & Services
Our site may link to third-party websites, apps, and services. We are not responsible for their privacy practices. Review their policies before providing data.
12) Communications & Marketing
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Transactional emails (order confirmations, shipping notices, policy updates) are necessary for the Services.
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Marketing emails are sent with consent where required. You can unsubscribe via the link in any marketing email or by emailing support@carscanusa.com.
13) Do Not Track
Some browsers offer “Do Not Track.” There is no uniform response standard; we currently do not respond to DNT signals. We honor applicable state-law opt-out mechanisms as described in Section 8.
14) How to Exercise Your Rights
Send an email to support@carscanusa.com with:
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Subject: “Privacy Request”
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Your full name, state/country of residence, email address, and the specific request (access, deletion, correction, opt-out, etc.).
We will confirm receipt, verify your identity, and respond within the timeframe required by applicable law (e.g., 45 days in California, extendable once where permitted).
15) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. Material changes will be highlighted where appropriate.
16) Contact Us
For questions, concerns, or privacy requests, contact:
EXPANSION TRADE LTD
Email: support@carscanusa.com
If we cannot resolve your concern, you may have the right to contact your state or national data protection authority where applicable.